Tuesday, February 21, 2012

Work at home telecommuting job leads Feb 21st


Principal Responsibilities
  • Communicate with customers by telephone and/or approved written correspondence to attempt to bring resolution to unpaid accounts.
  • Supply empathetic, courteous, quality customer service, maintaining positive patient/client/customer relations, and work efficiently in the name of the client.
  • Responsible for problem recognition, research, isolation, resolution and follow-up for customer issues in order to maintain the customer relationship.
  • Provide thorough, efficient, and accurate updates on computer files for each call made.
  • When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.  
  • Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations.
  • Knowledge, understanding, and compliance with ALW policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
As a Technology applications consultant you will: develop an understanding of Humana’s business needs and translate those needs into technological systems, design specifications and solutions. You will partner with other associates to analyze, design, develop, implement and integrate moderate and complex business systems that will optimize business outcomes. 
  • Provide development and ongoing software support and issue resolution 
  • Partner with other business areas within Humana to understand application requirements and develop programming specifications for development staff 
Work Schedules and Requirement:
• We are looking for someone who will be able to work part-time; estimated average of 20-25 hours per week. Must be available and flexible to work within the timeframe of 7:00AM – 1:00AM, 7 days a week to include a minimum of 8 hours across the weekend. Weekends are considered Saturday 8:00am through Sunday 12:00am. Candidates who desire to work all weekend hours are welcome. ShopNBC’s Order Capture Home Agent program uses a shift bidding process for scheduling hours. Hours posted are based on business needs, utilization, and team member pickup. Our shift bidding process is performance based and Home Agents are put into one of three time slots for picking up hours. Team members are able to choose their schedule from week to week as long as the scheduling requirements are met. 
• Must meet the Minimum Technical Requirement and Internet Service Providers. 
• Must live in within 60 miles from Eden Prairie, MN or Bowling Green, KY. 
• Must be able to come on-site to the headquarter for 1 week of paid training. 


Job Summary
Are you confident, ambitious, highly technical, customer focused, results oriented and do you desire the flexibility of working from home part time while being part of a strong global organization?  Then we have the just the job for you!

As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone… all while working from the comfort of your own home!

In addition you will:
• Introduce our customers to products and services available through our partner companies
• Interact with multiple online systems to identify hotel availability and room options
• Provide world class customer service
• Work to meet all key performance indicators
• Be energized by our vision to fill the earth with the light and warmth of hospitality, by being the first choice of hotel guests, team members, and owners alike.

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