Wednesday, January 09, 2013

Real work at home telecommuting job leads January 9th

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call. Place and/or receive customer inquiries that may require deviation from a script or sales flow process. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Provide answers and/or advice to customers based on their particular requirements and customer profile. Update customer records. Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects. 

Our San Antonio Global Reservations Sales and Customer Care Center has the following opportunities available:Customer Care Sales Specialist CLASS STARTS FEBRUARY 4, 2013  Opportunity to work at home 90 days after training.

Do you love talking to people and helping them with their dream vacation, their upcoming business trip, or book a room for an upcoming wedding?  If you have a Spirit to Serve and have a passion for travel and hospitality, then this is the job for you.  Our Customer Care Sales Specialists service incoming calls in a friendly, efficient manner while booking reservations.

 Full time position
 Flexible schedules determined monthly
Paid training is from 4:30 pm to 12:30 am Monday through Friday for 4 weeks
Opportunity to work from home after 90 days
Starting wage is $10.00 per hour
Wage increases annually based on performance

Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our Home Based Service (HBS) opportunity.

As a Home Based Service, Customer Care Professional, through our unique servicing philosophy, Relationship Care®, you will view every interaction with a customer as an opportunity to add value and deepen the relationship. American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building.

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Card member, reinforcing benefits including cross selling relevant products and services.

At American Express, we invest in you! Recognized as one of the “world’s most admired companies”, you can earn an average of $15.73 per hour or more based upon prior work experience and performance on the job as an American Express Home Based Customer Care Professional. Our top performers earn over $20 per hour (rate includes base salary plus incentive dollars)!! Employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Paid training in the comfort of your home (100% attendance required). Additionally, our career path planning and continuing education will help you achieve your professional goals.

@ Home Interviewer

This position is open to those located in the state(s) of Ohio and Kentucky only.

While working from a home based office @Home Interviewers are responsible for conducting telephone surveys using a landline and an on-line computer program with people throughout Canada and the United States on a variety of political, social and consumer topics including agriculture, financial services, retail services, health & pharmaceuticals, telecommunications and public affairs. There is no telemarketing involved. Successful candidates will be comfortable with basic computer technology, excel in time management and self motivation, and at all times adhere to our professional research standards.
We offer dedicated and on-going support, incentives for performance, and the opportunity to work from home.
Ipsos Direct hires at a training wage of $8.00/hr. Your training period encompasses your first 250 hrs of employment. Your training will be self directed study and instructor lead via your PC at home. After 250 hrs worked you have the potential to increase your wage to $8.75/hr if you achieve expectations of reliability, work conduct, work quality and productivity. You will then have the opportunity to increase your potential earnings to $11.35/hr (with performance based premiums) thru hours based performance reviews which are conducted every 500 hrs.

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