A Business Systems Analyst works directly with business stakeholders to understand their needs and satisfy those needs with software solutions.
The analyst is an Information Technology professional responsible for contributions to the functional design, testing, implementation and support of Brunswick business solutions. This position provides technical and functional support in the maintenance, development, and deployment of system solutions. The analyst will participate in major components of the project life cycle including requirements analysis, design, system configuration, testing, and support.
The Commercial Services Account Coordinator I supports the Account Manager in fulfilling Graebel's goals of providing top-notch customer service. To be fully effective and successful in this role the Account Coordinator needs an overall understanding of relocation services offered to our Commercial customers. The Coordinator needs to understand Graebel Commercial Services (GCS) national contracts, various proposal types and content, as well as Graebel's accounting processes. General responsibilities involve maintaining data and computer systems, CommServ and SharePoint, creating reports to meet varied requirements, and handling customer claims issues. This position supports several groups including the GCS National Accounts teams and GCS clients.
The Work at Home Core Servicing department is focused on rewarding and engaging customers by providing them with consistent high quality customer service experiences. The queue consists of fully empowered agents to assist in one call resolution by promoting a customer first culture.
These exciting full-time servicing positions allow agents to work from home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort. Associates will be responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. Associates will utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.