Blooms Today, a National sales and marketing company for the floral industry, is seeking Independent Contractors to take floral orders and assist with customer inquiries for the 2014 Valentine's Day floral holiday.
The dates for this temporary assignment are: Friday, February 7, 2014 through Saturday, February 15, 2014.
During the contract period you will be paid a commission equal to the number of contract hours fulfilled multiplied by a rate of $15.00 per hour.
Primary roles & responsibilities:
• Answer incoming calls and promptly assist customers with placing floral orders.
• Meet established sales conversion requirements.
• Suggestively sell products and services to help customers maximize their purchase while managing expectations.
• Answer customer questions and process solutions for product, delivery, billing and related customer inquiries.
• Meet performance targets with average handle time, quality service levels and sales conversions.
• Effective use of instant messaging/chat and remote supervisory support for effective sales and customer service as a virtual contractor.
Ideal candidates will have:
• Prior phones sales and customer service experience as Independent Contractor in a virtual call center environment.
• Extended schedule availability for peak call volume dates: 2/11, 2/12 & 2/13.
• Advanced computer & technical skills for self-paced training, web meetings, instant messaging and web navigation.
• Ability to resolve issues efficiently and effectively with order entry and customer solution programs within the context of Blooms Today training.
• High tolerance for heavy phone work and interaction with customers.
• Excellent phone manner to assist with customer sales and inquiries.
Qualified candidates will have:
• Sales and customer service call center experience (brick and mortar or remote positions)
• Strong written and verbal communication skills.
• High level of motivation and professional phone manner combined with strong sales skills.
• Secure, private area in home to take inbound sales and customer service calls.
• Work stations free from all noise and distractions during your scheduled work shift.
• Highly PC literate and have own PC with reliable internet connection.
• Email account with a professional user name.
Minimum Hardware, Software, Workstation Specifications:
• Cable or DSL Provider (no wireless or satellite), VOIP compatible.
• Computer Hardware: 1.8 GHZ Processor (Minimum of Pentium 4 processor or equivalent required); 1GB of RAM
• Telephone Requirement: Dedicated phone line with the ability to disable call waiting and voice mail. No cellular phones are permitted. Services such as Magic Jack that connect through USB port are not permitted.
• Telephone must have headset capability (headset required).
Software:
• Windows XP, Vista or Windows 7 Operating System (NOTE: Windows 8 & IE10 and MAC systems are not supported)
• Screen resolution of 1280 x 1024
• Adobe Acrobat Reader (free download available)
• Antivirus Software: Valid software with current and updated virus definitions
• AIM:
If you meet the qualifications above and would like to assist our customers with their Valentine's Day orders, please visit our website at http://bloomstoday.com/AboutUs.php, and see the careers section in the footer to apply. Please complete our online application and submit your resume.
In the desired position field, please type "Valentine's Day IC"
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