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Sutherland Global Services is looking for tech-minded sales-oriented rock stars! Here is your chance to work with the nation’s third largest cable and broadband company! They count on the Sutherland CloudSource team to provide their clients with exceptional support and service. The program is growing and we need you to join the team!
To join our team you will have:
• Review and enthusiastically respond to customer concerns via email within 3-hours of receiving
• Conduct research to determine the best solution that fully resolves a customer’s concerns, and capture customer data and input it into CRM
• Identify sales opportunities and drive revenue – situations where a customer may benefit from a new product and an upgrade in technology
• Use concise and specific language that upholds the Dyson brand and resolves customer concerns expeditiously
• Identify and capture sales opportunities to drive revenue and achieve conversion rates
• Conduct real-time research to determine the best solution for the customer – this requires immediate responses and quick thinking
• Passionately manage proactive and reactive messages initiated to address needs of customers
• Responsible for resolving a plethora of customer issues including sales, check out support, technical trouble-shooting, and service requests
In order to be considered for this position you must live in one of the following states: Arizona, Delaware, Florida, Georgia, Kansas, Kentucky, Minnesota, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Washington, West Virginia, Wisconsin, Virginia
Pay Rate: $10.00 per hour nationwide