Thursday, March 23, 2006

Work at home is a growing trend

You've probably heard of outsourcing, where companies hire people in other countries to handle customer service calls for everything from ordering out of a catalog to computer help. Now a new trend called "homeshoring" is keeping these traditionally offshore jobs here in the US.

Rebecca Dooley doesn't look like your typical customer care agent. But that's exactly what she is. Rebecca's part of a growing employment trend called homeshoring. If you happen to have a customer question for Office Depot, 1-800-FLOWERS, or J. Crew, you just might find yourself talking to someone in her shoes. Continue reading

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