contract and referral associate To provide quality professional service to HMSA and ISI customers. Receive phone calls from HMSA members, HMSA health care providers, ISI clients, and vendors. Assist the callers by providing information, solving problems, identify solutions, and triage patients who call requesting medical emergency services. May be required to make medical and patient care decisions based on established policies and procedures. Make outbound preventive health calls to HMSA members. Must be familiar with a variety of business products and services.
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