Work at home phone computer support

Here's the link:
http://www.rmscomputersystems.com/jobs.html

Job Responsibilities: Calling back our customers to help them with their tech support issues. Report to other staff members any perceived trends, positive or negative, in calls/e-mails being received and/or solutions being used. Make the best effort to fix the customer's issues and modifications to ensure the problem will not reoccur. Maintain a courteous and helpful professional Technical Support image
at all times. Assess and respond to situations where standard procedures have failed in isolating or fixing problems. Ability to deal with customer issues in a timely manner and show above and beyond customer service. Excellent problem solving skills a must

Required Skills :

* DOS, Windows 9x/ME/2000/XP or Apple MacOS
* Troubleshooting of Operating Systems and Internet connection issues
* Knowledge of computer hardware diagnostic and troubleshooting
* Software installations and upgrading
* Can install / troubleshoot all computer-related devices (video, sound, modem, printer, scanner, camera, etc.)
* Have the ability to research online and work through problems
* Explain computer-related sales and service options to clients
* Advanced communication and people skills

Qualifications

* HS Diploma/Equivalent required
* 2 years Prior work experience in diagnosing and repairing PCs or consumer electronics
*Must be able to work a flexible schedule that includes nights and weekends. We operate 24 hours 7 days per week. Holidays Included.

Salary: Ranges depending on experience.

Hours: All shifts are open. Hours are flexible