Wayfair, the online home goods retailer is looking for people to join their Inbound Sales Agent team.
In this role, you will assist customers with their buying decisions by helping them to explore their options from among the Wayfair products.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
Full-time position
We supply all equipment!
*Weekends required*
You can apply here
What You'll Do
This is a virtual, inbound sales agent role and during your shift, you will handle inbound sales calls, (approximately 60 a day) cheerfully assisting customers in finding and purchasing their desired items.
Your daily schedule is available in our scheduling system and is designed to allow maximum availability and responsiveness to our customers. Review your schedule at the beginning of your shift to be mindful of designated daily break times, lunch times, team meetings and training.
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Come to your shift ready for the day, clocked in, signed in and ready to offer a top notch customer buying experience.
To fully assist a customer, you will contact product suppliers to pursue additional information that may not be available on the Wayfair website.
Follow the designated Sales Process and call flow (probing questions, assuming the sale, building rapport etc.)
Think critically about the customers needs and always look for ways to enhance their experience by upselling or cross selling items they may not initially consider that will support their main purchase.
We are a data driven company and measure our sales success based on a set of operational metrics. Your compensation will also be tied to these metrics.
It is important that you are able to stay focused on our customers, free from distractions, while working virtually for the entire shift.
This role requires moderate comfort and skills with technology and multitasking; offering a top notch customer experience with each caller, staying up to date with process and policy changes via email or the chat channel, navigating connectivity challenges, unusual customer inquiries and more!
We are a team and anticipate you’ll participate actively in engagement activities, selling contests and other elements of our culture.
Peak season may require adjusted schedules and/or mandatory overtime.
What You'll Need
Non phone work at home option
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and relationship building skills
1+ years of sales experience, preferably in a call center/retail/virtual environment
High School Diploma/GED, some college preferred
Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem solving skills.
Proven written and verbal communication skills • Comfortable learning/using software applications required for the role
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Regular and reliable attendance is an essential function of this position
You are engaging and can leverage your personality to quickly connect with others
You promote appropriate product solutions and influence customers to buy from Wayfair
You are competitive, have a positive outlook and are open to change
You solve problems by thinking critically and creatively
You thrive while working in a fast-paced environment
You are determined to always do the right thing
Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Apply Here for the Work From Home with Wayfair Inbound Sales Agent -
