Victoria Secret Remote Customer Service Workers Needed

Victoria Secret is hiring   Customer Service Agents to fill remote positions The clothing  company hires a on regular basis for work at home call center positions. 

At Victoria’s Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every Interaction Count! 

We are searching for Virtual Seasonal Customer Service Representatives to join our team for the  Holiday season. In this role, you will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website.  

All seasonal roles will be 100% Remote/Work From Home. 

Job Description:  

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.  

Pay:  

• The base rate of pay is $13.00 per hour.  
• 10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday   

Additional Benefits: 

• Up to 40% discount at Victoria’s Secret and Bath & Body Works 
• Work from home 
• 8 hours of holiday pay upon hire 

Responsibilities:  

• Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.   
• Utilize selling skills to make effective recommendations to our customers  
• Resolve customer issues while utilizing negotiation skills   
• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns   
• Enter information into the company database   
• Interpret company policy and procedures in servicing customers  

Work at Home Chat and Email Jobs

Schedules:  

• Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.  
• During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day) 

Location Requirements:  

• Candidates must reside within Ohio, Kentucky, Indiana, Georgia, Texas or Tennessee.  
• Remote work allowed. #LI-Remote.

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Qualifications: 

• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures   
• Must have professional phone presentation and communication skills   
• Must pass background check   
• Basic typing/computer experience with excellent navigational skills   
• Ability to perform basic mathematical computations   
• Ability to handle high contact volume while maintaining superior customer relations and service   
• Previous call center experience is a plus   
• Regular and reliable attendance is essential  

Technical Requirements:  

• Personal Desktop or Laptop computer 
• Two Screens or Large Format Screen 
• Wired USB Headset with Microphone 
• Wired Internet/Ethernet Connection 
• Dedicated workspace free from distractions  

Apply here enter in remote 

Comcast Hiring Remote Customer Service Reps

Comcast continues to hire for work at home positions 

Remote applicants must live in the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, Tennessee. Remote Virtual experience is preferred but NOT required. Responsible for providing support with our residential customers regarding billing, repair and retention. Processes payment information and attempts to collect delinquent account balances. Education: High School Diploma / GED Relevant Work Experience: 0-2 Years Salary: Base Pay: $15.00

You can apply here

Core Responsibilities

• Interacts with customers via telephone or e-mail to assist with a variety of customer inquiries and issues regarding billing, repair and retention.
• Troubleshoots and resolves technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience. Articulate relevant information and directions in an organized and concise manner.
• Communicates and explains account information to the customer with focus on first-call resolution. Accurately calculates and communicates taxes, fees, one-time charges and/or recurring monthly fees. Explains billing cycles, processes and prorates effectively to ensure that customers understand their statements.
• Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary. When appropriate, follows established escalation procedures to expedite prompt resolution.
• Processes payment information and attempts to collect delinquent account balances.
• Follows established troubleshooting procedures using the appropriate resources and desktop tools.
• Produces work orders according to established business rules and provides customer appropriate guidance for unresolved out-of-scope issues.
• Establishes and maintains effective relationships with customers.
• Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.
• Uses multiple tools and systems (billing systems, knowledge base, technical tools etc.) and applies information to customer situations.
• Complies with company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
• Educates customers and promotes self-service options.
• Consistently meets or exceeds established goals and performance metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Attends training as required.
• Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Other duties and responsibilities as assigned.

Other phone customer service position 

Alorica- Work at Home Customer Service Representative and Call Center Reps

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Work From Home with Wayfair Inbound Sales Agent -

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Alorica- Work at Home Customer Service Representative and Call Center Reps

Alorica call center   is looking for Work at Home Customer Service Representatives. In this job , you will take calls in a scripted environment for, "products and services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD Collections), vacuums, and free information regarding insurance and legal representation   Think of all the infomercials, As seen on TV type of products 

 

Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.

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•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

•Successfully complete initial on-the-job training, as well as any new product or on-going training.

Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 20 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.

USB  Headset required- our recommendation  

We are seeking individuals that are sales minded, possess exceptional customer service skills and have the ability to read scripts verbatim.  Hours of operation for this line group are 24/7 with our highest needs being on the weekends. (Primarily Saturday)

We have a 15 hour minimum weekly requirement during our peak season (November and December) that allows our agents to ensure call quality, product awareness and call fluency. These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances.  Outside of peak season (January – October) agents can expect to work 5-10 hours per week and the more flexible you can be with your schedule, the better your opportunity to work even more.  

Apply today 

Work From Home with Wayfair Inbound Sales Agent -

 Wayfair, the online home goods  retailer  is looking for  people to join their Inbound Sales Agent team.

In this role, you will assist customers with their buying decisions by helping them to explore their options from among the Wayfair products.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

Full-time position

We supply all equipment!

*Weekends required*

You can apply here 

What You'll Do

This is a virtual, inbound sales agent role and during your shift, you will handle inbound sales calls, (approximately 60 a day) cheerfully assisting customers in finding and purchasing their desired items.

Your daily schedule is available in our scheduling system and is designed to allow maximum availability and responsiveness to our customers. Review your schedule at the beginning of your shift to be mindful of designated daily break times, lunch times, team meetings and training.

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Come to your shift ready for the day, clocked in, signed in and ready to offer a top notch customer buying experience.

To fully assist a customer, you will contact product suppliers to pursue additional information that may not be available on the Wayfair website.

Follow the designated Sales Process and call flow (probing questions, assuming the sale, building rapport etc.)

Think critically about the customers needs and always look for ways to enhance their experience by upselling or cross selling items they may not initially consider that will support their main purchase.

We are a data driven company and measure our sales success based on a set of operational metrics. Your compensation will also be tied to these metrics.

It is important that you are able to stay focused on our customers, free from distractions, while working virtually for the entire shift.

This role requires moderate comfort and skills with technology and multitasking; offering a top notch customer experience with each caller, staying up to date with process and policy changes via email or the chat channel, navigating connectivity challenges, unusual customer inquiries and more!

We are a team and anticipate you’ll participate actively in engagement activities, selling contests and other elements of our culture.

Peak season may require adjusted schedules and/or mandatory overtime.

What You'll Need

Non phone work at home option

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and relationship building skills

1+ years of sales experience, preferably in a call center/retail/virtual environment

High School Diploma/GED, some college preferred

Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem solving skills.

Proven written and verbal communication skills • Comfortable learning/using software applications required for the role

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Regular and reliable attendance is an essential function of this position

You are engaging and can leverage your personality to quickly connect with others 

You promote appropriate product solutions and influence customers to buy from Wayfair

You are competitive, have a positive outlook and are open to change

You solve problems by thinking critically and creatively

You thrive while working in a fast-paced environment

You are determined to always do the right thing

Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)

A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)

Apply Here for the Work From Home with Wayfair  Inbound Sales Agent - 

Intuit TurboTax - Seasonal Customer Service Agent

 Looking to pick up seasonal work hours after the holidays or year-round—and do it from home?  Several Remote call centers are looking  for Intuit Turbo Tax seasonal Customer service reps. 

 Instacart is looking for new shoppers -great part time side hustle!!    - 

This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You’ll do inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment.

 

10 ways to make an extra money this year

Responsibilities

• Excellent verbal and written communication skills.
• Positive attitude, flexible and adaptable to change.
• Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs.
• Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
• Ability to effectively communicate, based on a customer’s mindset.
• Demonstrate a sincere desire to assist customers and put their needs first.
• Contractors need to be flexible with scheduling and willing to work during the client's operating hours of 7 a.m. to 11 p.m. CST, Monday through Sunday. 
• 
  

Non phone work at home option

Qualifications

Education and Experience:

• At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment).
• Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers.
• Experience using accounting or tax software in the past. Having prepared own taxes a plus.

Competencies:

• Technical Skills: Proficient data-entry skills. 

• Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.

• Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints and with available resources. Must be detail oriented.

• Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.

• Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.

• Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.

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• Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.

• Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.

• Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications.

• Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.

• Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

Apply Here for the Working Solutions Turbo Tax Rep 

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Onprocess Technology Hiring Work at home Customer Service Reps

OnProcess Technology is a Managed Services Provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in eight global facilities, including its Massachusetts headquarter

Work at home customer service position available! 

We are looking for several full-time, temp. to perm, work from home customer service/bilingual Spanish/English professionals to help us ensure a positive and supportive experience for our participants. Available shift times vary, with some including evenings and weekends. Training is a day shift model. This is an amazing opportunity- all from the comfort of your home!

What you will do:

Reverse Logistics and/or Customer Experience Programs
Answer inbound or outbound communications
Scheduling and calendaring
Build/process orders
DispatchTechs and/or parts
Perform Triage and quota management
Support Company processes through professional communications
Update the Company database with all appropriate information

Support all quality assurance efforts and Program criteria.

Apply today 

Telecommuting at Jet Blue Remote Jobs

When you call to make a flight reservation with JetBlue Airlines, you just might be talking to someone in their bunny slippers.

No, they're not getting carried away with casual Friday. Eighty percent of JetBlue's reservation agents work from home. And as the airline just passed its six-year anniversary of allowing its agents to telecommute, the company reports that the move has not only saved them money and expensive office space... it's also increased productivity.

And, according to JetBlue, workers there say they like skipping the commute in to the office, the flexibility of being at home... and the option of working in their pajamas.

See what current remote opps are available at JetBlue  

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