CVS health work at home Call center reps

 CVS Health is the nation’s largest provider of healthcare services and prescriptions, managing over 9,500 pharmacy stores, a thriving online pharmacy, and 1,100 MinuteClinic locations.

Recent remote work-from-home customer service jobs:

• Call Center Representative – Bilingual
• Call Center Representative
• Patient Advocate Specialty 

Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.

Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.

Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members’ best health. Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs.

Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Uses customer service threshold framework to make financial decisions to resolve member issues. Explains member’s rights and responsibilities in accordance with contract.

Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system .Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. Responds to requests received from Aetna’s Law Document Center regarding litigation; lawsuits Handles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management .Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

Required Qualifications
Familiarity with Microsoft Office products
High speed internet access

You can apply here 

FROM CVS CAREERS:

Important Security Alert:

▪︎Please be aware we will never ask you to join a Google Hangout, request you to purchase your own equipment, or pay to apply, and you will never receive an email from a third-party email service such as Yahoo or Gmail. 

▪︎If you are selected for a job at CVS Health the offer email will come from an email “trm.brassring.com” address. For more information, please visit our FAQ page.

Allstate Insurance Remote Customer Service Representative

 Allstate Direct is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.

It is Allstate’s goal to support our customers how, when and where they want to be served.  As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays.  Schedules are subject to change due to business need.

 

Key Responsibilities

• Support our Customers by delivering an effortless and personalized experience
• Active listening, showing interest, compassion and displaying empathy for the customer.
• Demonstrate accuracy in processing changes to customer policies based on the information provided.
• Ensure first call resolution and customer satisfaction on all transactions.
• Work in a dynamic “virtual” environment

Qualifications:

• High School diploma or equivalent
• 1 year customer service experience preferred
• Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
• Excellent listening /communication skills (both oral and written)
• Flexibility with changes to business requirements (ie: shift and weekend work schedules)
• Established experience in work from home environment experience a plus

 

 

Working Environment

We are committed to leveraging technology to enable home based work in combination with our traditional call centers.  Qualified candidates will need a dedicated work space and must meet internet access standards for consideration.  As a commitment to our customer and employee experience hardware is provided (computer and peripherals).

 

Standard Technical Requirements

• Home Internet service must be stable.
• 50 Mbps Download and 5 Mbps upload internet service packages
• Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.  
  • Wifi connection is not allowed
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
• Space for Desktop equipment and 2 monitors – Allstate will provide all equipment

 

Information Security Requirements

• Minimum Requirements – (summary, not all inclusive)
• Established or Dedicated Work area at home, ensuring:
• No one can see your screens, keyboards or Allstate documents
• Area is located where no one can overhear your conversations
• Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
• Workspace is not vulnerable to theft
• Free from distractions

Current opportunity  go here and enter "remote search"  apply 

Notes:

Work hours are Monday-Friday from 11:00 AM EST – 8:00 PM EST for full time shift.

1st shift and 2nd shift hours will be available and determined by attendance and performance after 90 day evaluation.

Required 3-week training will be from 9:15 AM EST – 6:00 PM EST Monday – Friday with no time off during this time period.

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. 

Compensation Data

• Compensation for this position will be $17.75 per hour.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Victoria Secret Remote Customer Service Workers Needed

Victoria Secret is hiring   Customer Service Agents to fill remote positions The clothing  company hires a on regular basis for work at home call center positions. 

At Victoria’s Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every Interaction Count! 

We are searching for Virtual Seasonal Customer Service Representatives to join our team for the  Holiday season. In this role, you will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website.  

All seasonal roles will be 100% Remote/Work From Home. 

Job Description:  

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.  

Pay:  

• The base rate of pay is $13.00 per hour.  
• 10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday   

Additional Benefits: 

• Up to 40% discount at Victoria’s Secret and Bath & Body Works 
• Work from home 
• 8 hours of holiday pay upon hire 

Responsibilities:  

• Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.   
• Utilize selling skills to make effective recommendations to our customers  
• Resolve customer issues while utilizing negotiation skills   
• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns   
• Enter information into the company database   
• Interpret company policy and procedures in servicing customers  

Work at Home Chat and Email Jobs

Schedules:  

• Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.  
• During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day) 

Location Requirements:  

• Candidates must reside within Ohio, Kentucky, Indiana, Georgia, Texas or Tennessee.  
• Remote work allowed. #LI-Remote.

Williams-Sonoma Hiring at home workers

Qualifications: 

• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures   
• Must have professional phone presentation and communication skills   
• Must pass background check   
• Basic typing/computer experience with excellent navigational skills   
• Ability to perform basic mathematical computations   
• Ability to handle high contact volume while maintaining superior customer relations and service   
• Previous call center experience is a plus   
• Regular and reliable attendance is essential  

Technical Requirements:  

• Personal Desktop or Laptop computer 
• Two Screens or Large Format Screen 
• Wired USB Headset with Microphone 
• Wired Internet/Ethernet Connection 
• Dedicated workspace free from distractions  

Apply here enter in remote 

Become an Assurance Guide Phone Representative

Assurance is hiring! 

Assurance Guides earn money by welcoming our customers and directing them to the right resources. People go to the site to request insurance quotes. Assurance guides verify the information that they entered online and then transfer them to a licensed insurance agent. The agent does all the work... the guide  just verify the information  they put in the online forms. The software lays everything out  you just read it.  No phone needed as it is all in the software. 

Do you need a noise canceling phone headset for your computer?

Assurance Guides can make uncapped income

Real-Time Consumers

More than 20,000 daily insurance shoppers through our websites and marketing

Innovative Products

Game-changing products leveraging state-of-the-art underwriting

World Class Support

Dedicated tech, marketing, customer, and accounting support for you

Home Office

100% phone and web sales from anywhere with Internet

24/7

Platform access whenever you’re ready to work

No Limitations

Uncapped earnings potential

Flexible 1099 Work at Home Jobs

Here are some tips 

•Assurance DOES NOT hire in CA, MA, OR NJ!

• Position IS 1099. You make your own schedule! Work when you want! No minimum hours required. You can work 5 hours a work or 60 it doesn't matter!

• Required internet speeds are 10 upload and 10 download! They also ask for a good performing desktop or laptop. You will also need a UBS headset!

• They pay through zelle. After your first day, you will get a text or email to receive your pay. You will just create an account and enter your card info and then after that first time your payments will automatically deposit into your account!

• The pay is commission based! You are not doing sales. The position is GUIDE. You are doing outbound calls, verifying information that the customer inputted, transferring them to licensed agents. As long as the customer spends 2 minutes on the phone you make $4-$16. Really good agents make  about $18+ an hour. Sometimes more!

• Training is self paced and not paid! Training only takes about 2-3 hours to get through. It's very fast and easy!

• If you apply and finish the assessments, check your email and spam folder for the next steps!


Apply here 

Smith.ai Hiring for Chat & Phone Positions

Smith.ai Hiring for Remote work at home 

"We are looking to expand to 24/7 soon, so we are needing to fill open spots for our chat position . We are mainly looking for people to fill weekends (Saturday & Sunday) as well as graveyard shifts for all 7 days. Open availability is a big plus"

We operate Monday through Friday from 5:00 a.m. to 9:00 p.m. PST / 8:00 a.m. to 12:00 a.m. EST. We hire for both full-time (40hrs/week) and part-time positions. For part-time positions you must be available 4 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

PRIMARY RESPONSIBILITIES
Answering calls and/or web chats for a variety of different businesses and professionals.
Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
Understanding caller needs and providing business information
Being part of a team and contributing to continued excellence
MUST HAVE
Great work ethic and professional demeanor
Prior receptionist or call answering experience
Ability to follow instructions and clearly summarize details
Ability to multitask and work well under pressure
Great communication skills and positive attitude

TECHNICAL REQUIREMENTS
Desktop or laptop computer with Google Chrome browser installed
Reliable broadband internet connection. Must have a less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached


Apply here 


Check out feedback from the remote positions 

The amazing communication, the sense of being a part of a team, the feeling that my voice matters, the openness and honesty from all directions, the feedback and recognition.
I've had a lot of jobs, and been in a lot of places where I was another number or another disposable piece. Here, I feel like a person who matters to the team. The lines of communication are always open, and the management is absolutely amazing. When mistakes happen, it's acknowledged and a plan of action is put in place. Feedback is welcomed and encouraged on every level, and it feels like it actually matters, rather than the lip service or some stock answer to brush off the issue.
I have never seen such active CEOs. Justin and Aaron are always a visible presence. And not in the scary way. They don't disappear and ignore concerns; they are out and about paying attention to their company and listening when their employees talk! Support is plentiful and anyone can raise their voice with questions, comments, and concerns, from the newest people to the oldest veterans.
And most importantly, they are on our side, and they actually mean it. If one of the clients says you did well, you get to hear about it. If one of the clients lays into you, they come to bat for you. Everyone helps everyone else.

Joining the team at Smith.ai has been one of the best decisions I have ever made. Not only is the community as Smith.ai incredibly welcoming, but the job is also fun. There is never a dull day at Smith.ai and I am always excited to start my shift and have the opportunity to learn more about the company. The owners are also very visible. They communicate with the entire staff via our chat channels and are always open to honest feedback. Within the first week of working with Smith.ai, I knew I had found a different kind of work from home company- I knew I had found one that actually valued and cared about its employees.