Smith.ai Hiring for Remote work at home
"We are looking to expand to 24/7 soon, so we are needing to fill open spots for our chat position . We are mainly looking for people to fill weekends (Saturday & Sunday) as well as graveyard shifts for all 7 days. Open availability is a big plus"
We operate Monday through Friday from 5:00 a.m. to 9:00 p.m. PST / 8:00 a.m. to 12:00 a.m. EST. We hire for both full-time (40hrs/week) and part-time positions. For part-time positions you must be available 4 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.
PRIMARY RESPONSIBILITIES
Answering calls and/or web chats for a variety of different businesses and professionals.
Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
Understanding caller needs and providing business information
Being part of a team and contributing to continued excellence
MUST HAVE
Great work ethic and professional demeanor
Prior receptionist or call answering experience
Ability to follow instructions and clearly summarize details
Ability to multitask and work well under pressure
Great communication skills and positive attitude
TECHNICAL REQUIREMENTS
Desktop or laptop computer with Google Chrome browser installed
Reliable broadband internet connection. Must have a less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached
Apply here
Check out feedback from the remote positions
The amazing communication, the sense of being a part of a team, the feeling that my voice matters, the openness and honesty from all directions, the feedback and recognition.
I've had a lot of jobs, and been in a lot of places where I was another number or another disposable piece. Here, I feel like a person who matters to the team. The lines of communication are always open, and the management is absolutely amazing. When mistakes happen, it's acknowledged and a plan of action is put in place. Feedback is welcomed and encouraged on every level, and it feels like it actually matters, rather than the lip service or some stock answer to brush off the issue.
I have never seen such active CEOs. Justin and Aaron are always a visible presence. And not in the scary way. They don't disappear and ignore concerns; they are out and about paying attention to their company and listening when their employees talk! Support is plentiful and anyone can raise their voice with questions, comments, and concerns, from the newest people to the oldest veterans.
And most importantly, they are on our side, and they actually mean it. If one of the clients says you did well, you get to hear about it. If one of the clients lays into you, they come to bat for you. Everyone helps everyone else.
Joining the team at Smith.ai has been one of the best decisions I have ever made. Not only is the community as Smith.ai incredibly welcoming, but the job is also fun. There is never a dull day at Smith.ai and I am always excited to start my shift and have the opportunity to learn more about the company. The owners are also very visible. They communicate with the entire staff via our chat channels and are always open to honest feedback. Within the first week of working with Smith.ai, I knew I had found a different kind of work from home company- I knew I had found one that actually valued and cared about its employees.
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