KellyConnect has currently is hiring from home Chat Reps., These jobs always fill quickly so if you see an opening grab it.
Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
Go apply for current positions here
What Your Virtual Work Environment Looks Like
A private workspace with locked door in your permanent residence
Quiet environment free of background noise and interruptions
A secure workspace free from cell phones/video devices
Arrangements for dependent care and other obligations
What You’ll Love About Us
Paid training at $13.50
Increase to $15.00/hour after successful graduation of Nesting – (roughly 5 weeks of employment)
You may be eligible for benefits after 90 days of employment
You may be eligible for Paid Holidays after 90 days of employment
99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
9 companies offering great work-from-home jobs
What You’ll Do Every Day
You’ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.
Locating music, apps, and movies on various devices
Billing issues
Fraud management
Product feature inquiries
Resolving username and password difficulties
Troubleshooting email issues
Navigating customers through various apps
Data sharing & synchronization troubleshooting
Verifying proper hardware and software configuration and set up
Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
What We’ll Love About You
Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary.
Must be able to work a 2nd shift between 1pm – 1am EST
Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Possess a strong work ethic with a stable work history
Great communication skills
Desire a long-term career with growth
Openness to feedback and willingness to improve
Familiarity with iOS and/or MacOS, or comparable technology
What You’ll Need
High School Diploma or GED
18 years or older
Minimum 6 months of customer service experience
Legal authorization to work in the US
High speed internet service
ModSquad Work at Home Online Moderator
What is the interview process like at KellyConnect?
You apply online, they send you a confirmation email. You will then either be rejected or selected for the next step in the process, which is scheduling your video interview. It is extremely hard to get an open slot for the interview. No slot, no interview, no job.
TIP: new interview times are usually posted after midnight.
You will have to check the link periodically to see if a slot becomes available.
Once you have scheduled your interview, you can do it on your iPhone through the App link they provide. It’s like a FaceTime interview. Make sure you are in quiet place.
Techenical support questions, previous job exerience, simulation role play.
The interview isn’t hard, and the recruiters are really nice. They will tell you then if you got the job or not.
Once you get the job, you get your orientation date & training start date. After orientation all of your equipment will be shipped out before you are scheduled to start training.
Is training paid?
Yes, the training is paid. The pay for the job was exactly what I was told.
How are the working hours
The position is full time; 40 hours.
There are three types of schedules that can be offered after your 90 day tenure & successful metrics/work ethic. They are as follows:
1. Five 8 hour shifts with one weekend day off and the other off day fluctuates.
2. Split shifts throughout the day, or workweek that still total up to 40 hours . example: come in from 8am-12pm and then come back in that night from 9-11pm.
3. 10 hr shifts with the same work schedule/hours and off days every week; 3 off days. example: I worked 12:30p-11:30p with an hour lunch. My hours and off days never changed like the 8hr shifts where you are scheduled anywhere between 1p-11p
Kelly has very flexible options for scheduling. In the event that you can’t come in, you may give your shift away and have someone else pick it up for you. You may switch shifts with anyone else if you need a specific day off, and want to work their shift so you can be off. You may also request off. PTO is given after a year of employment and also as rewards.
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