Williams-Sonoma is hiring about Customer Service Agents to fill remote positions The kitchenware company hires a on regular basis for work at home call center positions. Currently hiring for 2022
States available - NV, AZ, AL, ID, FL, GA, UT, VA, NC, OH, OK, CA (Bakersfield area only), TX (Dallas area only)
Job descriptions for the available positions vary, but some responsibilities include taking calls to assist customers with placing orders, facilitating returns, locating products, and scheduling deliveries. To be considered for one of these work-at-home positions, candidates must have a computer with high-speed internet, a camera for “live virtual interaction,” and a headset for hands-free conversations with customers.
Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
Nordstrom Remote Work at Home Customer Care Specialist
Job Duties: Your day to day
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Emphasize our effort: Because we care
What Benefits do you offer?
- 40% Discount on most merchandise!
- Fun contests / rewards and recognition programs
- Growth / Promotional Opportunities
- Paid Training from the comfort of your home
- Overtime, overtime, overtime
- Pay = $14.00/hr
Essential Functions: The nuts and bolts
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
- Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Qualifications: What you need to apply
- High School diploma or GED
- 1 – 2 years previous customer service experience
- Experience in a performance-based or metric-driven environment
- Strong ability to communicate both verbally and written with capable data entry skills
Important Facts: MUST HAVE THESE FOR CONSIDERATION
- Ability to complete mandatory paid training for 3 weeks - 100% attendance is required
- Must live in one of the states listed from the heading
- Must have a computer/PC/MAC with compatible OS and webcam
- Must have a computer USB headset with microphone
- Computer must be hard wired to your router as WiFi is not allowed due to bandwidth constraints
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