CVS health work at home Call center reps

 CVS Health is the nation’s largest provider of healthcare services and prescriptions, managing over 9,500 pharmacy stores, a thriving online pharmacy, and 1,100 MinuteClinic locations.

Recent remote work-from-home customer service jobs:

• Call Center Representative – Bilingual
• Call Center Representative
• Patient Advocate Specialty 

Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.

Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.

Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members’ best health. Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs.

Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Uses customer service threshold framework to make financial decisions to resolve member issues. Explains member’s rights and responsibilities in accordance with contract.

Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system .Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. Responds to requests received from Aetna’s Law Document Center regarding litigation; lawsuits Handles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management .Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

Required Qualifications
Familiarity with Microsoft Office products
High speed internet access

You can apply here 

FROM CVS CAREERS:

Important Security Alert:

▪︎Please be aware we will never ask you to join a Google Hangout, request you to purchase your own equipment, or pay to apply, and you will never receive an email from a third-party email service such as Yahoo or Gmail. 

▪︎If you are selected for a job at CVS Health the offer email will come from an email “trm.brassring.com” address. For more information, please visit our FAQ page.

Allstate Insurance Remote Customer Service Representative

 Allstate Direct is growing our virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.

It is Allstate’s goal to support our customers how, when and where they want to be served.  As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays.  Schedules are subject to change due to business need.

 

Key Responsibilities

• Support our Customers by delivering an effortless and personalized experience
• Active listening, showing interest, compassion and displaying empathy for the customer.
• Demonstrate accuracy in processing changes to customer policies based on the information provided.
• Ensure first call resolution and customer satisfaction on all transactions.
• Work in a dynamic “virtual” environment

Qualifications:

• High School diploma or equivalent
• 1 year customer service experience preferred
• Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
• Excellent listening /communication skills (both oral and written)
• Flexibility with changes to business requirements (ie: shift and weekend work schedules)
• Established experience in work from home environment experience a plus

 

 

Working Environment

We are committed to leveraging technology to enable home based work in combination with our traditional call centers.  Qualified candidates will need a dedicated work space and must meet internet access standards for consideration.  As a commitment to our customer and employee experience hardware is provided (computer and peripherals).

 

Standard Technical Requirements

• Home Internet service must be stable.
• 50 Mbps Download and 5 Mbps upload internet service packages
• Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.  
  • Wifi connection is not allowed
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
• Space for Desktop equipment and 2 monitors – Allstate will provide all equipment

 

Information Security Requirements

• Minimum Requirements – (summary, not all inclusive)
• Established or Dedicated Work area at home, ensuring:
• No one can see your screens, keyboards or Allstate documents
• Area is located where no one can overhear your conversations
• Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
• Workspace is not vulnerable to theft
• Free from distractions

Current opportunity  go here and enter "remote search"  apply 

Notes:

Work hours are Monday-Friday from 11:00 AM EST – 8:00 PM EST for full time shift.

1st shift and 2nd shift hours will be available and determined by attendance and performance after 90 day evaluation.

Required 3-week training will be from 9:15 AM EST – 6:00 PM EST Monday – Friday with no time off during this time period.

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. 

Compensation Data

• Compensation for this position will be $17.75 per hour.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Victoria Secret Remote Customer Service Workers Needed

Victoria Secret is hiring   Customer Service Agents to fill remote positions The clothing  company hires a on regular basis for work at home call center positions. 

At Victoria’s Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every Interaction Count! 

We are searching for Virtual Seasonal Customer Service Representatives to join our team for the  Holiday season. In this role, you will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website.  

All seasonal roles will be 100% Remote/Work From Home. 

Job Description:  

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.  

Pay:  

• The base rate of pay is $13.00 per hour.  
• 10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday   

Additional Benefits: 

• Up to 40% discount at Victoria’s Secret and Bath & Body Works 
• Work from home 
• 8 hours of holiday pay upon hire 

Responsibilities:  

• Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.   
• Utilize selling skills to make effective recommendations to our customers  
• Resolve customer issues while utilizing negotiation skills   
• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns   
• Enter information into the company database   
• Interpret company policy and procedures in servicing customers  

Work at Home Chat and Email Jobs

Schedules:  

• Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.  
• During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day) 

Location Requirements:  

• Candidates must reside within Ohio, Kentucky, Indiana, Georgia, Texas or Tennessee.  
• Remote work allowed. #LI-Remote.

Williams-Sonoma Hiring at home workers

Qualifications: 

• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures   
• Must have professional phone presentation and communication skills   
• Must pass background check   
• Basic typing/computer experience with excellent navigational skills   
• Ability to perform basic mathematical computations   
• Ability to handle high contact volume while maintaining superior customer relations and service   
• Previous call center experience is a plus   
• Regular and reliable attendance is essential  

Technical Requirements:  

• Personal Desktop or Laptop computer 
• Two Screens or Large Format Screen 
• Wired USB Headset with Microphone 
• Wired Internet/Ethernet Connection 
• Dedicated workspace free from distractions  

Apply here enter in remote 

Comcast Hiring Remote Customer Service Reps

Comcast continues to hire for work at home positions 

Remote applicants must live in the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, Tennessee. Remote Virtual experience is preferred but NOT required. Responsible for providing support with our residential customers regarding billing, repair and retention. Processes payment information and attempts to collect delinquent account balances. Education: High School Diploma / GED Relevant Work Experience: 0-2 Years Salary: Base Pay: $15.00

You can apply here

Core Responsibilities

• Interacts with customers via telephone or e-mail to assist with a variety of customer inquiries and issues regarding billing, repair and retention.
• Troubleshoots and resolves technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience. Articulate relevant information and directions in an organized and concise manner.
• Communicates and explains account information to the customer with focus on first-call resolution. Accurately calculates and communicates taxes, fees, one-time charges and/or recurring monthly fees. Explains billing cycles, processes and prorates effectively to ensure that customers understand their statements.
• Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary. When appropriate, follows established escalation procedures to expedite prompt resolution.
• Processes payment information and attempts to collect delinquent account balances.
• Follows established troubleshooting procedures using the appropriate resources and desktop tools.
• Produces work orders according to established business rules and provides customer appropriate guidance for unresolved out-of-scope issues.
• Establishes and maintains effective relationships with customers.
• Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience.
• Uses multiple tools and systems (billing systems, knowledge base, technical tools etc.) and applies information to customer situations.
• Complies with company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
• Educates customers and promotes self-service options.
• Consistently meets or exceeds established goals and performance metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Attends training as required.
• Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Other duties and responsibilities as assigned.

Other phone customer service position 

Alorica- Work at Home Customer Service Representative and Call Center Reps

Uhaul Roadside assistance work at home

Work From Home with Wayfair Inbound Sales Agent -

Progressive hiring Work at Home Call Center Reps

Remote Guest Services Associate for Hyatt Hotels

 TRAVEL- Guest Services Associate for Hyatt 

NOW HIRING – Guest Service Associates who will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.  

*Location Specific: MUST RESIDE IN  Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.

You can apply here 

• Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
• Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
• Desire to exhibit reliability and dependability to work independently.
• Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback.  Will then apply the suggestions for continued achievement of high performance at Hyatt.
• Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
• Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision.
• Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
• Must be computer/technology savvy- our future focus will become even more reliant on technology.  
• Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
• Will deliver and exhibit Hyatt values with every guest at all times. 

 

YOUR PLACE AT HYATT - Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Alorica- Work at Home Customer Service Representative and Call Center Reps

Alorica call center   is looking for Work at Home Customer Service Representatives. In this job , you will take calls in a scripted environment for, "products and services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD Collections), vacuums, and free information regarding insurance and legal representation   Think of all the infomercials, As seen on TV type of products 

 

Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.

17 Healthcare Companies offering Remote Work Jobs

•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

•Successfully complete initial on-the-job training, as well as any new product or on-going training.

Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 20 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.

USB  Headset required- our recommendation  

We are seeking individuals that are sales minded, possess exceptional customer service skills and have the ability to read scripts verbatim.  Hours of operation for this line group are 24/7 with our highest needs being on the weekends. (Primarily Saturday)

We have a 15 hour minimum weekly requirement during our peak season (November and December) that allows our agents to ensure call quality, product awareness and call fluency. These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances.  Outside of peak season (January – October) agents can expect to work 5-10 hours per week and the more flexible you can be with your schedule, the better your opportunity to work even more.  

Apply today 

Uhaul Roadside assistance work at home

 Do you enjoy working with people in a fast-paced environment? If so, consider a work from home position as a Roadside Assistance Agent! This is a part time position working from home – perfect for students and teachers.  You can apply here 

Roadside Assistance Agents take back-to-back calls from customers who are needing immediate assistance. Agents handle incoming calls and initiate outbound calls to customers and roadside assistance service providers. U-Haul Roadside Assistance works hard to ensure our customer’s safety and experience is handled with professionalism, care and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customer back en route to their destination.

Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

This job might be for you if:

You enjoy helping people and problem-solving.

You like a fast pace starting day one and staying busy every day.

You enjoy working closely with your manager and receiving daily feedback.

You are comfortable learning and using multiple computer programs.

U-Haul offers its Roadside Assistance Agents:

Train and work from home - various schedules!

Contact center career path available including work from home!

Hourly base, no bonus.

Opportunity for base pay merit increases based on performance

Part-time benefits include:  Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan

Minimum Qualifications:

Basic keyboarding and computer skills.

Ability to navigate and use multiple computer programs at once.

Excellent verbal communication and listening skills.

Clear speaking voice.

General knowledge of U.S. geography.

Willingness to incorporate feedback to constantly improve performance.

You can apply here 

Nordstrom Remote Work at Home Customer Care Specialist

Great news Nordstrom a leading retailer is hiring seasonal customer care specialists. 

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. A successful candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to keeping customer satisfaction and outstanding Nordstrom customer service at the core of every action and decision. 

Hours of Operation: 24/7 
Shifts: 5 days a week, 8-hour shifts (one weekend day, per week required); schedules will be available at time of offer

apply here 

A day in the life…

• Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.
• Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.  
• Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.
• To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you’ll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
   

You own this if you have…

• Passion for providing excellent customer service
• A talent for critical thinking and problem solving
• A quiet secure home work space and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods.
• Great verbal and written communication along with active listening skills
• A high level of self-motivation to multi-task and manage time effectively with minimal supervision
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours
• Strong professional and personal accountability – both are critical to your success in a virtual environment
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
• 6+ months experience within an inbound call center required
• 6+ months experience within a retail environment preferred
   

Technical requirements… 

• 19-inch or greater dual monitors with built in DVI connections
• USB mouse and USB ergonomic keyboard
• Headset/Mic combination - USB connected
• Webcam - USB connected
• High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s
• Candidates must provide and meet all technical requirements prior to start date - which is a week prior to training

Go to your state to apply 

 Oklahoma – New Mexico – Arizona – Tennessee – Texas – Utah – Iowa – Florida.

Become an Assurance Guide Phone Representative

Assurance is hiring! 

Assurance Guides earn money by welcoming our customers and directing them to the right resources. People go to the site to request insurance quotes. Assurance guides verify the information that they entered online and then transfer them to a licensed insurance agent. The agent does all the work... the guide  just verify the information  they put in the online forms. The software lays everything out  you just read it.  No phone needed as it is all in the software. 

Do you need a noise canceling phone headset for your computer?

Assurance Guides can make uncapped income

Real-Time Consumers

More than 20,000 daily insurance shoppers through our websites and marketing

Innovative Products

Game-changing products leveraging state-of-the-art underwriting

World Class Support

Dedicated tech, marketing, customer, and accounting support for you

Home Office

100% phone and web sales from anywhere with Internet

24/7

Platform access whenever you’re ready to work

No Limitations

Uncapped earnings potential

Flexible 1099 Work at Home Jobs

Here are some tips 

•Assurance DOES NOT hire in CA, MA, OR NJ!

• Position IS 1099. You make your own schedule! Work when you want! No minimum hours required. You can work 5 hours a work or 60 it doesn't matter!

• Required internet speeds are 10 upload and 10 download! They also ask for a good performing desktop or laptop. You will also need a UBS headset!

• They pay through zelle. After your first day, you will get a text or email to receive your pay. You will just create an account and enter your card info and then after that first time your payments will automatically deposit into your account!

• The pay is commission based! You are not doing sales. The position is GUIDE. You are doing outbound calls, verifying information that the customer inputted, transferring them to licensed agents. As long as the customer spends 2 minutes on the phone you make $4-$16. Really good agents make  about $18+ an hour. Sometimes more!

• Training is self paced and not paid! Training only takes about 2-3 hours to get through. It's very fast and easy!

• If you apply and finish the assessments, check your email and spam folder for the next steps!


Apply here