Remote Guest Services Associate for Hyatt Hotels

 TRAVEL- Guest Services Associate for Hyatt 

NOW HIRING – Guest Service Associates who will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.  

*Location Specific: MUST RESIDE IN  Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.

You can apply here 

• Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
• Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
• Desire to exhibit reliability and dependability to work independently.
• Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback.  Will then apply the suggestions for continued achievement of high performance at Hyatt.
• Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
• Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision.
• Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
• Must be computer/technology savvy- our future focus will become even more reliant on technology.  
• Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
• Will deliver and exhibit Hyatt values with every guest at all times. 

 

YOUR PLACE AT HYATT - Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Marriot Hotel Customer service and sale work at home job

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 17 brands you'll find us in your neighborhood and in more than 71 countries across the globe. Find Your World™ at Marriott.

 

This is a Home Agent Position.    You will work from home within 90 days after completing training.  You must provide a quiet work space, desk/chair, Internet connection and phone line. We provide the equipment.

 

This is a Day Training Class Monday – Friday 8:30 AM to 5 PM M-F for 4 weeks in Omaha Nebraska   You MUST be able to attend all training classes.  There are NO EXCUSED ABSENCES for Training.

 

Must be able to work weekends which could include Saturday and Sunday.

 

Must be able to work either a Monday or a Friday shift.

 

You must be available for schedules up to 2:30 AM every day that you are scheduled.  Most hours available WILL be evening hours u to 0230 AM.

You will be required to work on holidays.

 

Our base wage is $9 per hour.  After 90 days you will be increased to $9.25 per hour.  Yearly Merit Increases and many opportunities for advancement.

(After training, hours after 6:00 p.m. qualify for shift differentials.  You can earn up to $12.00 per hour.  Also you are eligible for performance bonus after training.)

 

You must live within a 50 mile radius of the reservation center.  We are not offering remote agent positions at this time

 

Job Summary

 

      Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

 

     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Apple for job

 

Work at home job for Hillton Worldwide Hotels

work at home as a reservation for Hilton Hotel Brand  in the Tampa Bay Florida area 

As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone… all while working from the comfort of your own home!

What Will I Be Doing?

As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone… all while working from the comfort of your own home! In addition you:

• Introduce our customers to products and services available through our partner companies
• Interact with multiple online systems to identify hotel availability and room options
• Provide world class customer service
• Work to meet all key performance indicators
• Be energized by our vision to fill the earth with the light and warmth of hospitality, by being the first choice of hotel guests, team members, and owners alike

Training rate of pay is $7.67. Upon graduation from training your hourly wage will increase to $9.00 per hour, plus incentives.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What are we looking for?

Basic Qualifications:

• High school diploma or equivalent 
• Minimum 1 year steady job history in a customer oriented and/or sales role
• Minimum 6 months experience in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens,  talk and type at the same time, and troubleshoot basic computer issues
• Ability to sit for 4 hours taking back to back inbound calls

Preferred Qualifications:

• Bilingual (Spanish or Portuguese)
• 4 year degree
• Previous Hospitality Sales Experience

Required Job Schedule Requirements:                      

• In this work at home position you be able to choose from a variety of Full Time schedules.  Schedules will include weekend hours and some holidays.
• You must be available for our 7 week training program held onsite Monday through Friday. Training will begin on: September 17^th. Hours of Training are: 9:30 a.m. to 5:30 p.m. EST

Apply now 

Jetblue airline work at home call center job

Jet Blue airlines,has a different way of handling its reservations. Agents go to a monthly meeting at the Salt Lake City office, but otherwise they do all of their customer contact and flight reservations calls while working in the privacy of their own home. Reservations agents are required to work in a quiet and non-distracting environment, including no interruptions from small children or other family members. Create a separate area for your work space, as this needs to be an office environment

Tasks

The Reservations Crew is charged with providing exceptional customer

service through one-on-one Customer telephone contact to schedule air

travel on JetBlue Airways flights. The Reservations Team must meet

Customer needs through prompt response times to inquiries,

registrations, and other general Customer requests. The Reservations

Crew must be flexible and able to work at any time, must possess

effective problem solving skills, must consistently provide exceptional

customer service, and must be willing and able to contribute to the

development of a growing team environment. After initial training has

been successfully completed, Crewmembers will take reservations from

home.

Essential Functions:

* Handle calls regarding general information about airline travel on

JetBlue Airways in Spanish and English

* Respond to emails and other correspondence regarding Company products

* Resolve general customer service concerns through effective customer

service techniques

* Ad hoc projects as assigned

 Apply to work at Jetblue


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