Nordstrom Remote Work at Home Customer Care Specialist

Great news Nordstrom a leading retailer is hiring seasonal customer care specialists. 

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. A successful candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to keeping customer satisfaction and outstanding Nordstrom customer service at the core of every action and decision. 

Hours of Operation: 24/7 
Shifts: 5 days a week, 8-hour shifts (one weekend day, per week required); schedules will be available at time of offer

apply here 

A day in the life…

• Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.
• Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.  
• Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.
• To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you’ll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
   

You own this if you have…

• Passion for providing excellent customer service
• A talent for critical thinking and problem solving
• A quiet secure home work space and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods.
• Great verbal and written communication along with active listening skills
• A high level of self-motivation to multi-task and manage time effectively with minimal supervision
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours
• Strong professional and personal accountability – both are critical to your success in a virtual environment
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
• 6+ months experience within an inbound call center required
• 6+ months experience within a retail environment preferred
   

Technical requirements… 

• 19-inch or greater dual monitors with built in DVI connections
• USB mouse and USB ergonomic keyboard
• Headset/Mic combination - USB connected
• Webcam - USB connected
• High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s
• Candidates must provide and meet all technical requirements prior to start date - which is a week prior to training

Go to your state to apply 

 Oklahoma – New Mexico – Arizona – Tennessee – Texas – Utah – Iowa – Florida.