Alorica call center is looking for Work at Home Customer Service Representatives. In this job , you will take calls in a scripted environment for, "products and services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD Collections), vacuums, and free information regarding insurance and legal representation Think of all the infomercials, As seen on TV type of products
Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
•Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
17 Healthcare Companies offering Remote Work Jobs
•Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
•Successfully complete initial on-the-job training, as well as any new product or on-going training.
Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 20 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects.
USB Headset required- our recommendation
We are seeking individuals that are sales minded, possess exceptional customer service skills and have the ability to read scripts verbatim. Hours of operation for this line group are 24/7 with our highest needs being on the weekends. (Primarily Saturday)
We have a 15 hour minimum weekly requirement during our peak season (November and December) that allows our agents to ensure call quality, product awareness and call fluency. These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances. Outside of peak season (January – October) agents can expect to work 5-10 hours per week and the more flexible you can be with your schedule, the better your opportunity to work even more.
No comments:
Post a Comment