Do you enjoy working with people in a fast-paced environment? If so, consider a work from home position as a Roadside Assistance Agent! This is a part time position working from home – perfect for students and teachers. You can apply here
Roadside Assistance Agents take back-to-back calls from customers who are needing immediate assistance. Agents handle incoming calls and initiate outbound calls to customers and roadside assistance service providers. U-Haul Roadside Assistance works hard to ensure our customer’s safety and experience is handled with professionalism, care and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customer back en route to their destination.
Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.
This job might be for you if:
You enjoy helping people and problem-solving.
You like a fast pace starting day one and staying busy every day.
You enjoy working closely with your manager and receiving daily feedback.
You are comfortable learning and using multiple computer programs.
U-Haul offers its Roadside Assistance Agents:
Train and work from home - various schedules!
Contact center career path available including work from home!
Hourly base, no bonus.
Opportunity for base pay merit increases based on performance
Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
Minimum Qualifications:
Basic keyboarding and computer skills.
Ability to navigate and use multiple computer programs at once.
Excellent verbal communication and listening skills.
Clear speaking voice.
General knowledge of U.S. geography.
Willingness to incorporate feedback to constantly improve performance.
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